What should I do if my eSIM does not connect?

Check that mobile data is enabled for your eSIM, confirm that your destination is supported, and restart your device. You can also try toggling airplane mode.

Why does my eSIM show no service?

No service may occur if the device is outside coverage, the eSIM is not selected for mobile data, or the local network signal is unavailable.

How do I install an eSIM?

You can install an eSIM by scanning the QR code provided after purchase or by entering the activation details manually in your phone settings.

How can I contact customer support?

You can contact customer support through the support page on the website where help resources and contact options are available.

eSIM Support & Help Center

Get quick help with eSIM installation, activation, device compatibility, data usage, and common travel issues — before, during, and after your trip.

Quick Answers to Common eSIM Issues

eSIM not activating? Make sure you are already in your destination and mobile data is enabled.
No signal after installation? Set the eSIM as your active data line.
QR code already used? eSIM QR codes can only be installed once per device.
Slow speed? Network performance depends on local carrier coverage and congestion.

Installation & Activation Help

Most eSIM issues occur during installation or first activation. We recommend installing your eSIM before traveling and activating it when you arrive at your destination.

👉 View the eSIM Installation Guide

Device Compatibility Support

eSIM compatibility depends on device model, region, and whether the device is carrier-unlocked. Not all devices with the same name support eSIM worldwide.

👉 Check eSIM-Compatible Devices

Using Your eSIM Abroad

Data-only plans

Travel eSIMs provide mobile data only and do not include phone numbers or SMS.

Hotspot & tethering

Most devices allow hotspot usage, depending on local carrier policies.

Coverage & speed

Coverage and speeds depend on trusted local networks at your destination.

👉 Browse eSIM Destinations

Orders, Refunds & Account Questions

Order confirmation emails are sent immediately after purchase.
Unused eSIMs may be eligible for refunds according to our policy.
Activated eSIM plans are non-refundable.

Frequently Asked Questions

Why is my eSIM not working after installation?

Ensure you are already at your destination, mobile data is enabled, and the eSIM is selected as your active data line.

Can I use eSIM and a physical SIM at the same time?

Yes. Most modern devices support dual SIM, allowing calls on your physical SIM while using eSIM for mobile data.

Does eSIM work in all countries?

eSIM availability depends on destination coverage. You can check supported locations on our destinations page.

What should I include when contacting support?

Please include your order number, device model, destination, and a brief description of the issue to help us assist faster.

Need More Help?

If you still need assistance, our support team is ready to help. Response time is typically within 24 hours.

Contact Support